Is my purchase guaranteed?
We are proud to offer a 1 year warranty for all diamonds sold by Manika Traders.
We stand behind our products and warrant their graded characteristics through the following full legal guarantee and warranty.
In the unlikely case that your diamond turns out to not meet or exceed a 4C grade stated in this Certificate, Manika Traders shall, at its option: Accept the return of the diamond and provide you with a refund of the full purchase price; or replace the diamond with a diamond that meets or exceeds each of the characteristics warranted.
If you make a claim under this Warranty, you must allow Manika traders to: examine the original copy of the Certificate; try and resolve your claim amicably; inspect the jewelry and any gemological evaluation on which you base your claim; remove the diamond from the jewelry for gemological examination. Diamonds must be graded as loose stones by an internationally recognized diamond grading laboratory. Since the diamond grading process is a subjective science, your claim is only warranted if the internationally recognized diamond grading laboratory grades your diamond at least two grades lower in color and/or clarity.
What is your Price Match Guarantee?
Our Price Match Guarantee assures you get the best value for your diamond. If you happen to find a loose diamond at a lower price than ours, contact Customer Service and we’ll work with you to match the price, some restrictions apply.
RETURNS & EXCHANGES
Can I return my purchase?
Yes, you’ll have 30 days* from delivery to return the item, as long as it is in a perfect, unused state, with all protective materials in place. We will not accept a return if the item shows signs of wear, or has been used or altered from its original condition in any way. To initiate a return, you must contact Customer Service. All returns must include original packaging and paperwork or we’ll charge you a $175 fee.
Can I exchange my item?
Yes, we offer a 30-day exchange policy. After receiving your original order, you can exchange it for another product with same or higher price within 30 days.
SHIPPING & DELIVERY
Do you ship internationally?
We offer a few different shipping methods for our international customers. Any duties, taxes, or fees charged by your country or local customs office is the responsibility of the customer at the time the package is received.
How will I receive my order?
All U.S. orders over $100 USD ship free with signature required. Please note, delivery is Monday-Saturday. Contact Customer Service for expedited shipping options. Members of the military at an APO or FPO enjoy free shipping, always. International orders will be presented with shipping options during checkout.
All packages are sent signature required. If you know you will not be home to sign, we recommend having the package sent to a friend’s house, your work or a participating carrier center.